|.How do I cancel my membership?|
|To cancel your membership, click here and link to Verotel Support page, use "Cancel A Recurring Subscription" to cancel your membership.|
|.I forget my username or password|
|Click here and link to Verotel support page, choose "Membership Info" then input the information to recall your username or password.|
|.Or email us anytime you have troubles, please give details as much as you can.|
|In order to play Quicktime files, use the Quicktime Player, which is available for both Windows and Macintosh. Quicktime version 7 or higher is required.
Quicktime files will play natively on the iPad. If you are using an iPad, there is no need to install a player.
Quicktime movies are encoded with H.264 / AAC, which uses the latest innovations in compression technology to provide incredible video and audio quality.
|In order to play Flash movies, use the Adobe Flash Player, which is available for both Windows and Macintosh. Flash version 10 or higher is required.
Flash Streaming allows you to fast forward, rewind, or move to any point in the movie by using the controls of the media player.
If the movie stops and starts or frequently rebuffers, that means that your connection is not fast enough to support the size you have chosen. In that case, you can select a smaller size.
|In order to play .RM/.RMVB files, use the RealPlayer, which is free and available for both Windows and Macintosh. Also, new RealPlayer can be installed and working well in a cell phone, if you need a different video player instead of existing one, RealPlayer is a choice.|
|You can download the movies on this site in one of two ways.
You can click directly on the movie link. Your browser may launch your media player automatically and begin to play the file, or it may download the file to a temporary location, or it may prompt you to save the file or specify how you want to open it. Each browser behaves differently.
Or, you may want to explicitly download the movie to a specific location on your hard drive. Each browser has a similar way of doing this. For example:
•In Internet Explorer for Windows, you right-click the link and then select "Save Target As.." from the popup menu that appears.
•In Firefox for Windows, you right-click the link and then select "Save Link As…" from the popup menu.
•In Safari for Macintosh, you Control-click the link and then select "Download Linked File As…".
Downloading is progressive, which means that you can only view that portion of the file that has been downloaded. Once the file is fully downloaded, however, you can move through the movie arbitrarily by moving the progress bar slider on your media player.
If the movie starts and stops playing while you are downloading it, that means that your media player is playing the file faster than your computer can download it. Either wait until the file is fully downloaded, or select a smaller format.
|This website has been tested on all of the major web browsers for Windows and Mac.
We do not support Internet Explorer version 6 and earlier, and we do not recommend version 7. If you are using Internet Explorer, you should use version 9 for Windows 7 or Vista, or version 8 for Windows XP.
|Please check the sections above for answers to common issues.
If you have a problem that you cannot resolve, please send an e-mail to email@example.com
Please make sure that you include as much information as possible, including your user name or transaction number, a complete description of the problem with as much detail as possible (include any steps needed to reproduce the problem), and a description of your system, including hardware, operating system, which browser and media player you are using, and what type of Internet connection you have.
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